SMS ticket

* The price does not include the cost of sending an SMS, which is charged according to your carrier’s rates

Provided by: DIRECT pay, s.r.o., Technical system: ERIKA, a.s.

Technical support provided by: GLOBDATA a.s.

More information about Premium SMS on Plať mobilem.

• The SMS ticket is transferable and valid only on PMDP vehicles in the following zones001nd Pilsen.
• To order an SMS ticket, send an SMS with the text PMDP35M or PMDP24H (see above) to the phone number 90206. The SMS will arrive approximately one minute after you order it (by sending the SMS or making a call); you may board a public transit vehicle only with an SMS ticket that has already been received and is valid. Passengers should allow for this delay and purchase their ticket in advance. For this reason, the 5 ticket is valid for one minute longer than the basic 30 one-minute ticket purchased, for example, on the bus.
• An SMS ticket cannot be forwarded from another phone.
• If the SMS ticket has not arrived even after a considerable amount of time, the passenger is required to obtain a valid ticket by other means (e.g., by purchasing a ticket through the Virtual Pilsen Card mobile app) and then file a complaint regarding the non-delivery of the SMS ticket.
• To purchase an SMS ticket, you must have the Premium SMS service activated with your mobile carrier*. The phone number used to order the SMS ticket must be registered with one of the Czech mobile carriers.

* Please note that if you change mobile carriers, you must check your Premium SMS settings again.

If you delete an SMS ticket while it is still valid, you can obtain a duplicate by sending an SMS with the text “PMDPD” (the format is the same for all types of SMS tickets) to the phone number 9000603. The cost of the duplicate is 3 CZK.

For each SMS ticket purchased, the buyer may obtain (print) a simplified tax receipt via the online application.

The buyer may obtain a simplified tax receipt within 3 months of purchasing the SMS ticket.

Procedure for obtaining a tax receipt via the above-mentioned web application.

If the buyer/passenger considers the transaction (purchase of an SMS ticket) to be incorrect, they are entitled to file a written complaint with PMDP, a.s. (Customer Service Center, Denisovo nábřeží 12, Pilsen) or directly through the online application provided by the company operating the SMS ticket system in accordance with the applicable Product Terms and Conditions for the SMS Ticket service. The deadline for filing a complaint is 1 calendar month from the date of the disputed transaction. If the complaint is deemed valid by the SMS Ticket service provider, the service provider will refund the purchaser, upon completion of the complaint process, an amount equal to the price of the SMS Ticket as specified in the current SMS Ticket price list.