Bikesharing

Pilsen Bike is a shared e-bike service in the city of Pilsen. The e-bikes are designed for short trips around the city and are available to everyone.

All bikes are electric-assist, equipped with a GPS unit and safety features such as automatic front and rear lights, fenders, a bell, reflective elements, and more.

In total, you’ll find more than 300 e-bikes throughout the city, which can be located at more than 150 locations.

You can rent and return a bike at more than 150 locations throughout the city.

Bike stations are marked on the map above and in the VPK mobile app. Each station has its own name and maximum bike capacity. The display on the bike will always guide you to the nearest station.

Park the bike on its kickstand at the station and end your rental. Always make sure the bike isn’t blocking the way or hindering traffic (pedestrians, cars, other bikes, etc.), and that it won’t fall over on its own.

Instructions for ending your rental are on the bike’s sticker and on the station sign.

No. You cannot rent a bike using a plastic Pilsen Card.

You can rent a bike only with a bank card or through the Virtual Pilsen Card mobile app.

If you have a subscription (for at least 31 days) or free transit on your physical Pilsen Card, you can use 2× 15 minutes per day for free to rent a bike. However, you must have your account linked to both the physical card and the app. If your plastic card hasn’t been authorized yet, register on the Pilsenská karta e-shop, add it as a “transport card,” and then call the info line at 371 655 600 to have it authorized. Then log in to the Virtual Pilsen Card app (using the same credentials as for the e-shop), and the “Bike Sharing” tab will become available to you.

A rented bike always has a red light at the back and a white light at the front. Before renting the bike, be sure to thoroughly check its condition:

• The tires are inflated and the wheels are undamaged,
• the chain, saddle, and pedals are in good condition,
• the bell rings, the lights are on,
• the brakes work, etc.

The end of the rental is indicated by the rear light, which changes from red to green and then turns off completely. Always make sure this happens before you walk away from the bike; otherwise, your rental will continue to run.

The display will also briefly show the trip summary (distance traveled and price). You’ll also be notified of the successful end of the rental in the mobile app.

You can end the rental by tapping your bank card on the terminal again, through the mobile app, or by pressing the brake lever three times in a ro3×.

If you have a public transit pass valid for at least 31 days (for the Pilsen zone or any Outer Zone in the Pilsen Region) or free transit for the Pilsen zone, you can rent an e-bike for 15 minutes for free, up to twice a day.

This benefit applies to the following subscription categories: Youth (15) –18 years old, Student (18) –26 years old, Adult, Retiree (up to 65 years old), Senior (65 years old and older), Person with a Level III Disability, Maternity Leave, War Veteran, Financial Hardship, Portable/Corporate, Veteran, Blood Donor, ZTP, ZTP/P.

Simply load your subscription into the Virtual Pilsen Card mobile app and rent a bike directly through the app. The free ride will automatically appear when you start the rental.

Unused minutes do not carry over. You get two free rentals per day, each for a maximum of 15 minutes (minutes do not accumulate). After this time has elapsed, each minute is charged according to the current price list.

There could be various reasons, but it’s likely because you have an outstanding balance from the past. Please describe this issue to us via the Complaints form. We’ll look into it and let you know.

Report any defects you find on the bike via the VPK mobile app, the online form, or by calling our helpline. You can also attach a photo to your defect report. You can also send a text message to the helpline or describe the defect in an email.

Each bike has its own number; please be sure to always include it so we know right away what the problem is.

There are a few possibilities:

• You haven’t updated the app to version 1.39 (86) or higher yet. In this case, go to the App Store or Google Play, find the VPK app, and update it.
• Your home screen has been customized. In this case, tap the four-square button on the app’s home screen to customize the dashboard, then drag the tile from the “Functional” section onto the dashboard, or tap the three dots to restore the default layout for Pilsen.
• You’re using the app in anonymous (unlogged-in) mode—just sign up, and the “Bike Sharing” section will become available.

If the bike remains in one place for more th15es and you are not riding it, your rental will automatically end. 

If the bike is not currently at a docking station, it’s considered as if you left the bike outside a docking station, and you’ll be charged a penalty fee (see the Price List above).

If you need to stop somewhere for a while, use the “Pause” option in the VPK mobile app.

This is the fee for violating the terms of service. You can find the specific amounts in the Price List above.

There may be various reasons:

• Exceeding the maximum bike rental time (max. 3 hours).
• Leaving the bike outside a designated station.
• Leaving the bike outside the Bikesharing service area.
• Leaving the bike in a non-public area.

Be aware that the rental automatically ends after 15 minutes if you are not riding the bike and have not activated a pause. If the bike is not currently at a station, it is considered as if you left the bike outside a station, and you will be charged a penalty fee.

If you believe the rate increase for your rental was unjustified, please describe your situation in the Complaint Form, and we’ll look into it.

Always read the General Terms and Conditions and the Price List—you’ll find them above.